Connect Operations Admin Clerk

The role

A Junior-to-Mid Operations Admin Clerk who is passionate about helping customers stay connected to their loved ones. You'll be the bridge between our customer-facing teams and our Product team, keeping Asuer Connect running like a well-oiled machine.

A strong telco background, good judgement and a drive to find out more are what we're looking for.

What you'll get to do

You'll champion our Sales Force and customers, making sure they get the best possible service, and act as the main link between the Product team and the Customer Care and Sales teams. You'll monitor operational activity to catch issues early and spot opportunities to improve.

You'll carry out the key operational processes that make sure customers receive, activate and love their Asuer Connect SIM cards, act as first-line support for Customer Care and Sales, and be the point of contact for our partners' operational teams. You'll also pull together weekly reports and feed them back to the Product team.

Who we are and what we do

Asuer is a people business, powered by fintech products and solutions, built for individuals, communities and businesses across Southern Africa. We put cover, connection and growth within reach: business systems, insurance and mobile today, with fair credit and payments on the way.

Born from the ongoing digital transformation of Botle Buhle Brands (BBB), an impact business that has created earning opportunities for hundreds of thousands of Southern Africans over 28 years, Asuer has grown into an independent company centred on financial inclusion and accessible technology. Everything we build is guided by our core values: Impact, Innovation and Integrity.

Responsibilities

• Championing our Sales Force and customers, making sure they get the best possible service.
• Serving as the main bridge between the Product team and the Customer Care and Sales teams.
• Monitoring operational activity to identify issues and spot opportunities for improvement.
• Carrying out key operational processes so customers receive, activate and love their Asuer Connect SIM cards.
• Acting as first-line support for the Customer Care and Sales teams.
• Being the point of contact for our partners' operational teams.
• Preparing weekly reports and presenting feedback to the Product team.

Our requirements include

Must be able to:

• Pay close attention to detail.
• Communicate clearly and simply, in writing and in person.
• Work proactively and stay curious.
• Read and interpret graphs and trends.
• Think from first principles.

Knowledge & experience:

• Experience in a mobile operator or MVNO environment is essential; other financial services experience is a bonus.
• Experience monitoring call centre performance.
• Experience preparing operational reports.
• Experience using CRM systems.

Prerequisites:

• South African work authorisation.
• A relevant tertiary qualification.